libredesk
by abhinavxd
Open-source, self-hosted customer support desk in a single binary. Email and live chat. A lightweight alternative to Intercom, Zendesk, Chatwoot.
2,808stars
239forks
Go
Added 8/26/2026
⚠️ Third-Party Software Notice
This skill is third-party open-source software developed and hosted independently on GitHub. SkillsLLM is an informational directory and does not control or maintain the underlying repository.
Any security checks, ratings, or warnings displayed by SkillsLLM are automated and limited in scope. They do not constitute a security certification or guarantee that the software is safe, error-free, or free from malicious code, vulnerabilities, compromised dependencies, or prompt-injection risks.
Review the source code, permissions, dependencies, and configuration before installing or running any third-party skill. Use is at your own risk. To the maximum extent permitted by applicable law, SkillsLLM is not liable for losses arising from third-party software.
AI Agentsai-agentchat-widgetcustomer-servicecustomer-successcustomer-supportcustomer-support-automationgolanghelpcenterhelpdeskintercomknowledge-baselivechatomnichannelself-hostedsupportticketing-systemvuezendesk
Installation
# Add to your Claude Code skills
git clone https://github.com/abhinavxd/libredeskGetting Started
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- What is an AI Skills Marketplace?Definitions, how marketplaces work, and how to choose between them in 2026.
- Getting Started with AI SkillsFirst-time install walkthrough for Claude Code, Codex CLI, and ChatGPT.
Security ReportVerified
Last scanned: 8/26/2026
{
"issues": [],
"status": "PASSED",
"scannedAt": "2026-08-26T04:38:04.231Z",
"npmAuditRan": true,
"pipAuditRan": true,
"promptInjectionRan": true
}Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.
Visit libredesk.io for more info. Check out the live demo.
Features
- Omnichannel inbox
Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from. - Live chat widget
Embed a real-time chat widget on your website. Replies go out from the same inbox your team already works in. - Help center
Publish a searchable knowledge base with collections, articles in multiple languages, and customize it however you want. - AI assistant
Answer live chat conversations automatically with an AI assistant grounded in your knowledge base. Hands off to a human when it can't help. - Agent copilot
Draft replies, summarize conversations, and look up answers from the knowledge base without leaving the inbox. - Automations
Rules that run on conversation events. Tag, assign, and route conversations based on conditions you define. - Granular permissions
Role-based access control. Create custom roles with per-action permissions for teams and individual agents. - CSAT & analytics
Send CSAT surveys automatically after a conversation closes. Track response times, resolution rates, and agent activity. - Custom attributes
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. - Macros
Save replies you send often. One macro can send the message, set tags, and assign the conversation to a team. - Organization
Tags, custom statuses, and snoozing to keep the inbox in order. Search covers every conversation. - Auto assignment
Assign incoming conversations automatically, based on agent capacity or on criteria you define. - SLA management
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments. - SSO logins
Google, Microsoft, and any OIDC provider are supported out of the box. - API
HTTP/JSON APIs and webhooks for custom integrations and workflows. - Activity logs
Track all actions performed by agents and admins, for auditing and accountability. - Command bar
Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.
And more — checkout libredesk.io or try the live demo.
Installation
Railway (1-click deploy)
The fastest way to get a libredesk instance running. Railway provisions the app, Postgres, and Redis for you.
Docker
The latest image is available on DockerHub at libredesk/libredesk:latest
# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml
# Run the services in the background.
docker compose up -d
# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password
Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.
Binary
- Download the latest release and extract the libredesk binary.
- Edit config.toml as needed.
./libredesk --installto setup the Postgres DB.- Run
./libredesk --set-system-user-passwordto set the password for the System user. - Run
./libredeskand visithttp://localhost:9000and login with emailSystemand the password you set using the --set-system-user-password command.
Developers
- If you are interested in contributing, please read CONTRIBUTING.md first.
- For local development and setup, refer to the developer setup.
- For planned features and project direction, see ROADMAP.md.
The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.
Translators
You can help translate libredesk into your language on Crowdin.
Frequently Asked Questions
What is libredesk?
libredesk is an open-source ai agents skill for AI coding assistants such as Claude Code, Codex CLI, and ChatGPT, built by abhinavxd. Open-source, self-hosted customer support desk in a single binary. Email and live chat. A lightweight alternative to Intercom, Zendesk, Chatwoot. It has 2,808 GitHub stars.
Is libredesk safe to use?
Yes. libredesk passed SkillsLLM's automated security scan — a dependency vulnerability audit plus prompt-injection heuristics — with no high-severity issues. You can read the full report in the Security Report section on this page.
How do I install libredesk?
Clone the repository with "git clone https://github.com/abhinavxd/libredesk" and add it to your Claude Code skills directory (see the Installation section above).
What programming language is libredesk written in?
libredesk is primarily written in Go. It is open-source under abhinavxd on GitHub, so you can review or fork the full source.
Are there alternatives to libredesk?
Yes. SkillsLLM lists many other AI Agents skills you can browse and compare side by side. Open the AI Agents category from the badge at the top of this page, or use the Related Skills and comparison links further down to weigh libredesk against similar tools.
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