libredesk

Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.

Visit libredesk.io for more info. Check out the live demo.

Features

• Omnichannel inbox
  Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from.
• Live chat widget
  Embed a real-time chat widget on your website. Replies go out from the same inbox your team already works in.
• Help center
  Publish a searchable knowledge base with collections, articles in multiple languages, and customize it however you want.
• AI assistant
  Answer live chat conversations automatically with an AI assistant grounded in your knowledge base. Hands off to a human when it can't help.
• Agent copilot
  Draft replies, summarize conversations, and look up answers from the knowledge base without leaving the inbox.
• Automations
  Rules that run on conversation events. Tag, assign, and route conversations based on conditions you define.
• Granular permissions
  Role-based access control. Create custom roles with per-action permissions for teams and individual agents.
• CSAT & analytics
  Send CSAT surveys automatically after a conversation closes. Track response times, resolution rates, and agent activity.
• Custom attributes
  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
• Macros
  Save replies you send often. One macro can send the message, set tags, and assign the conversation to a team.
• Organization
  Tags, custom statuses, and snoozing to keep the inbox in order. Search covers every conversation.
• Auto assignment
  Assign incoming conversations automatically, based on agent capacity or on criteria you define.
• SLA management
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• SSO logins
  Google, Microsoft, and any OIDC provider are supported out of the box.
• API
  HTTP/JSON APIs and webhooks for custom integrations and workflows.
• Activity logs
  Track all actions performed by agents and admins, for auditing and accountability.
• Command bar
  Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.

And more — checkout libredesk.io or try the live demo.

Installation

Railway (1-click deploy)

The fastest way to get a libredesk instance running. Railway provisions the app, Postgres, and Redis for you.

Docker

The latest image is available on DockerHub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

Binary

• Download the latest release and extract the libredesk binary.
• Edit config.toml as needed.
• ./libredesk --install to setup the Postgres DB.
• Run ./libredesk --set-system-user-password to set the password for the System user.
• Run ./libredesk and visit http://localhost:9000 and login with email System and the password you set using the --set-system-user-password command.

See installation docs

Developers

• If you are interested in contributing, please read CONTRIBUTING.md first.
• For local development and setup, refer to the developer setup.
• For planned features and project direction, see ROADMAP.md.

The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.

Translators

You can help translate libredesk into your language on Crowdin.