obsei

Teams want to understand what customers say in reviews, tickets, calls and surveys, but often can't send that text to another SaaS or a public LLM. obsei runs entirely inside your own infrastructure:

• Private by design. PII is redacted (and optionally names) and authors are pseudonymised at ingest. Encrypted database, model and sink traffic air-gapped by default, no telemetry, erasure and an audit log built in.
• Bring your own. Your sources, your keys and your model: a zero-shot classifier that runs in process by default, a decision model such as Julia-1, or Ollama, vLLM, Azure OpenAI, OpenAI, Bedrock and Vertex through LiteLLM.
• AI-native. An MCP server and a Claude plugin, so agents answer questions about customers with cited, privacy-filtered evidence and propose issues that you approve.
• Many languages. Feedback is classified and quoted in its own language. With obsei[embeddings], a local multilingual model groups the same issue across 50+ languages; without it, the offline embedder groups by wording, so each language forms its own themes.

obsei provides controls that support compliance with laws such as the GDPR, India's DPDP Act, Brazil's LGPD and California's CCPA. It makes no compliance claims; you remain the data controller.

[!NOTE] 1.0 is a new codebase, not compatible with 0.0.x. The legacy 0.0.x toolkit lives on the legacy/0.0.x branch (pip install "obsei<1"); see Migrate from 0.0.x.

Quickstart

mkdir voc && cd voc
uvx --from "obsei[recommended]>=1.0" obsei init   # obsei.yaml, secrets, sample data, local model
obsei try                              # table of redacted, labelled feedback; nothing stored
obsei try https://apps.apple.com/us/app/whatsapp-messenger/id310633997   # or GitHub, HN, a feed, a CSV
obsei add appstore                     # add sources and sinks without editing YAML (obsei integrations)
obsei add slack                        # asks for the webhook, keeps it in .obsei/secrets.env
obsei check                            # every source and sink: secrets, egress, credentials
obsei run                              # fetch, redact, label, deliver, store
obsei serve                            # scheduled pipelines, webhooks, MCP and Studio
obsei doctor                           # environment, secrets, encryption, egress mode, plugins

obsei[recommended] is the full local setup (the classifier and multilingual themes); obsei alone is enough for redaction, sources and sinks. To keep the obsei command, install it once: uv tool install "obsei[recommended]" (or pip install). obsei init writes a random database key and pseudonym salt to .obsei/secrets.env (owner-only, git-ignored), and every command loads it; on servers and in CI, set OBSEI_DB_KEY and OBSEI_PSEUDONYM_SALT instead, or mount the file. With obsei[local], the classify enricher labels sentiment, intent and language on the CPU with no model server. A decision model on llama.cpp or any OpenAI-compatible endpoint also works: Ollama, vLLM, Azure OpenAI, OpenAI, Mistral, or a LiteLLM proxy for Bedrock and Vertex (benchmark). Public endpoints are refused until you choose OBSEI_EGRESS_MODE=private (with OBSEI_EGRESS_ALLOW) or hybrid.

Agents: obsei mcp serves MCP tools (read-only, plus proposals you approve); the Claude Code plugin is /plugin marketplace add obsei/obsei. See the docs and integrations.

Examples: ready-to-run configs for app reviews in many countries, helpdesks, support-ticket triage with a decision model and routes, social listening, REST APIs (Trustpilot, HubSpot, ServiceNow, Mastodon), warehouses, mailboxes and air-gapped enterprise setups are in the examples gallery.

Docker (run in the project directory; images are tagged by release):

docker run --rm -v "$PWD:/data" -w /data --user "$(id -u):$(id -g)" \
  ghcr.io/obsei/obsei:1.1.1 run   # reads .obsei/secrets.env, or pass -e OBSEI_DB_KEY ...

Use it from your AI tool

The MCP server and voice-of-customer skill install straight from this repository (obsei isn't in any tool's official plugin directory yet):

VS Code, Devin Desktop, Zed, JetBrains, Kiro, Goose, Cline and ChatGPT: see AI tools.

Roadmap

Phases 0.1 to 0.5 (private core, MCP and Claude plugin, enterprise bring-your-own, themes and Studio, decision models and routing) shipped in 1.0. See ROADMAP.md for what is next.

Contributing

Questions and ideas go to Discussions. See CONTRIBUTING.md for setup, conventions and the DCO sign-off.

License

Apache-2.0